The services, both transactional and relational, that we offer to our students are another critical element of the student experience. Where mentorship supports the broader context of the university experience, specific services are part of the day-to-day success of any student. We want our students to have direct access to the support they need and our staff to have the structure required to be able to address their concerns in a timely manner. Our students are individuals that come from diverse backgrounds and have differing needs. Whether they are graduate students, come to us from other countries, have administrative, financial, personal or academic concerns, we need to be able to guarantee their support.