Initiative 35: Ensure responses to faculty requests

Goal: Create a ticket for each faculty request with response time identified
Description: Create a ‘ticket’ for every faculty request made to our service departments. These tickets will be handed to the service department responsible and metrics such as frequency of requests, service response time, and follow through will be tracked.
Responsibility: Vice-President Academic’s Office
Success measures: Creation of a baseline of faculty requests; increased satisfaction on faculty requests; inclusion of a ‘how did we do’ survey